At Supply Mar, we strive to ensure our customers’ satisfaction with every purchase they make. However, we understand that circumstances may arise where you need to return a product. Below is our refund policy:
Returns:
- Our policy lasts 30 days from the purchase date. If 30 days have passed, we cannot offer a full refund or exchange.
- Items must be unused, in the same condition as received, and in original packaging.
- Perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases are non-returnable.
- Non-returnable items also include gift cards, downloadable software, and some health and personal care items.
- A receipt or proof of purchase is required to complete your return.
Partial Refunds:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items not in original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
- If you haven’t received a refund, first check your bank account and contact your credit card company and bank. It may take some time before your refund is posted.
Sale Items:
- Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email] and send your item to the physical address.
Gifts:
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift or was sent to the gift giver, we will send a refund to the gift giver.
Shipping Returns:
- To return your product, mail it to physical address.
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.
